returns and refunds – OLEADA Official

Returns & Refunds

Return & Exchange Policy

Your satisfaction means the world to us. If you are not completely satisfied with your order, simply send a request to hello@oleadashop.com within 14 days of delivery. Remember to mention your order number in the email title and our team will help you as soon as we can.Please notice the items should be returned in perfect condition with all tags attached in original packaging. On-sale and personalized orders are final and not eligible for return.

Return Shipping Fee

• United States - - free return except Alaska & Hawaii; For Alaska, Hawaii & US APO/FPO addresses, return shipping will cost a flat fee of US$ 30
• APAC – free return
• Australia & New Zealand – return shipping fee will be $35 USD.
• For other countries and regions - return shipping fee will be $30 USD.
Shipping fee will be deducted directly from your refund.

Refund Process

Please allow 1-2 weeks for your refund to process. We’ll send an email once the item has been received and your refund has been processed.
You will receive the full refund in your original form of payment deducting shipping fee if any.
You can also choose a refund in store credit, in which case we will cover all shipping and processing costs.
Please note original shipping costs are non-refundable. Duties and taxes are non-refundable if any.

Damaged or Defective Item

If you receive a damaged item, please reach out to our customer service team(hello@oleada.shop). If the damaged/defective item is due to carriers or our manufacturing process, we will send a replacement. You can also choose a refund in store credit, in which case we will cover all shipping and processing costs. Please note original shipping costs are non-refundable. Duties and taxes are non-refundable if any.